Tickets

The tickets addon allows you to create tickets in your server.

Purchase

Create a category

You can create a unlimited amount of categories. Each category can have a different configuration. You just need to create a new file in the configs/Tickets/categories/ folder or subfolder.

Commands

• /add <user>
  Add a user to the ticket.
• /remove <user>
  Remove a user from the ticket.
• /claim
  Claim the ticket.
• /rename
  Rename the ticket.
• /transcript [channel]
  Get the transcript of the channel. If no channel is specified, the transcript will be sent in the current channel.
• /close [reason]
  Close the ticket. You can specify a reason for closing the ticket.
• /tickets panel <panel>
  Create a ticket creation panel. The panel configuration file must be in the configs/Tickets/panels/ folder.
• /tickets history [user]
  Get the ticket history of a user. If no user is specified, it will show your ticket history.

Placeholders

• Tickets placeholders are also available when you add the addon!

Button Custom ID

Allows you to have custom buttons to execute various actions of the Tickets addon at any location of the bot

• tickets_create_<category-id>
  Create a ticket of the category with the specified id. The category id is the filename of the category configuration without the extension. For example, if your category configuration file is configs/Tickets/categories/support.yml, the category id will be support and the custom id of the button will be tickets_create_support.

    - type: button
      label: "Open a Support Ticket"
      custom-id: "tickets_create_support"
      emoji: "📩"
      style: 'Secondary'